Terms & Conditions

1. METROBERRY ONLINE will not deliver any goods if no payment has been received in full!

2. There will be a 10% handling fee chargeable to the customer on returns after 48 hours. Goods returned after 1 week or containing a broken seal, will not be credited.

3. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.

4. METROBERRY ONLINE will under no circumstances be liable for any damage arising from any misuse or abuse of goods.

        No writable media may be returned. Please confirm before purchasing hardware that it is compatible with your operating system and any           

        existing  hardware as METROBERRY ONLINE cannot accept hardware returns as a result of system incompatibility.

        An  additional delivery and collection fee will be chargeable to the customer on all returns and products sent for repairs.

5. Credit Card order(s) will be refunded less credit card fees at 3.5%.

6. All prices are subject to change without prior notice.

7. You will receive a refund excluding transport costs, if unopened goods are returned within 5 days.

8. Shipping, transaction and insurance are all non-product related fees and therefore are not refundable.

9. METROBERRY ONLINE do NOT accept any international debit/credit cards.

10. All custom/special orders may not be cancelled and can only be returned for repairs.

11. Due to the nature of personalized gifting customization of products, we are unable to accept returns, however should there be a quality issue we

       would be happy to swop the item out.

12. All items available on our site are subject to availability. 

13. METROBERRY ONLINE’S sales representative will only process your order once confirmation has been received by the relevant payment gateways that

       payment was made in full.

14. Specials and promotions is only valid for a short period of time as per the stated time period and these are run on a while stocks last basis.

15. All returns and repairs are subject to the manufacturers warranties. As to negligence and abuse of products, the manufacturer’s decision is final.

16. METROBERRY ONLINE reserves the right to change our delivery prices and charge according to our courier rates.

17. An additional delivery and collection fee will be charged on all returns and products sent in for repair.

18. E & OE (Errors & Omissions Excepted).


Orders:

MetroBerry.co.za reserves the right to reasonably decline any order and/or to suspend delivery and/or to decline to supply the Products to the Customer.


Prices

1.     Delivery costs are charged separately on check out and do not form part of the product price displayed. 

2.     We try to ensure that the prices displayed on our website are accurate. Thousands of products are offered for sale at any time and it is impossible for us to monitor

        the prices of all the individual products manually. Although we attempt to ensure that the prices we display are accurate we are reliant on our suppliers for providing

        accurate pricing information. It is thus possible that incorrect prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at

        the incorrect price. We will correct the incorrect prices as soon as we become aware of it. Customer then has the option to pay the correct price or alternatively be

        refunded in full.

3.     Products may fluctuate with exchange rates and as our suppliers change their stock holdings and pricing. Displaying a price on the website does not constitute

        any undertaking by us to maintain that price for any length of time. We will always endeavour to complete your order at the prices quoted at the time that the

        order was placed, but in cases of erroneous pricing or where our suppliers deplete their reserves of specially priced stock, we may cancel all or a portion of your

        order and fully refund any advance payments that you have made towards the affected products.