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1. METROBERRY ONLINE will not deliver any goods if no payment has been received in full!
2. There will be a 10% handling fee chargeable to the customer on returns after 48 hours. Goods returned after 1 week or containing a broken seal, will not be credited.
3. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
4. METROBERRY ONLINE will under no circumstances be liable for any damage arising from any misuse or abuse of goods.
No writable media may be returned. Please confirm before purchasing hardware that it is compatible with your operating system and any
existing hardware as METROBERRY ONLINE cannot accept hardware returns as a result of system incompatibility. An additional delivery and collection fee will be chargeable to the customer on all returns
and products sent for repairs.
5. Credit Card order(s) will be refunded less credit card fees at 3.5%.
6. All prices are subject to change without prior notice.
7. You will receive a refund excluding transport costs, if unopened goods are returned within 5 days.
8. Shipping, transaction and insurance are all non-product related fees and therefore are not refundable.
9. METROBERRY ONLINE do NOT accept any international debit/credit cards.
10. All custom/special orders may not be cancelled and can only be returned for repairs.
11. Due to the nature of personalized gifting customization of products, we are unable to accept returns, however should there be a quality issue we would be happy to swop the item out.
12. All items available on our site are subject to availability.
13. METROBERRY ONLINE’S sales representative will only process your order once confirmation has been received by the relevant payment gateways that payment was made in full.
14. Specials and promotions is only valid for a short period of time as per the stated time period and these are run on a while stocks last basis.
15. All returns and repairs are subject to the manufacturers warranties. As to negligence and abuse of products, the manufacturer’s decision is final.
16. METROBERRY ONLINE reserves the right to change our delivery prices and charge according to our courier rates.
17. E & OE (Errors & Omissions Excepted).